Technical Support Engineer, EMEA (part-time role)
✨ Illuminate your future! Join Casambi in Espoo as a part-time Technical Support Engineer. Solve problems, help customers, shine bright. Flexible hours, global impact. Apply now! 💡
Illuminate your future – join us as a Technical Support Engineer
Casambi Technologies is the global leader in modern wireless lighting control solutions built on Bluetooth Low Energy. At the heart of everything we do is a passion for great user experience, high performance, and effortless scalability – from a single fixture to industrial-scale installations with cloud-based remote control, monitoring, and data logging. Our technology is already lighting up thousands of buildings across hundreds of major networks worldwide, and we are just getting started.
We are looking for one to two curious, energetic, and multi-talented Technical Support Engineers to join our fast-growing team at our headquarters in Espoo, Finland. Our EMEA support team serves Casambi business customers on Europe, Middle East and Africa region. If you love solving problems, helping people, and seeing the direct impact of your work, this is your moment to shine.
This is a part-time role with flexible working hours – so you can shape your workday around what matters most to you while doing meaningful work. We believe great support comes from happy, balanced people, and we are happy to find a rhythm that fits your life.
What you will do
• Work with the team to keep the incoming case queue running smoothly and responsively.
• Troubleshoot customer problems via phone, e-mail, and remote sessions.
• Drive problems through to resolution and provide clear, detailed root cause analysis.
• Partner with escalation points in the Support and Engineering teams to resolve complex issues together.
• Research and respond to customer requests, offering thoughtful explanations to some of the world’s brightest developers and software architects.
• Create knowledge articles for recurring issues, helping the whole team grow smarter every day.
What we value in you
• Studies or work experience in IT, electrical, or electronic industries.
• Some experience in technical support is an advantage, but not a requirement.
• Familiarity with a variety of industry hardware platforms and operating systems (iOS, Android).
• A talent for breaking down complex problems, finding the root cause, and shaping a resolution strategy.
• The ability to juggle multiple client issues at once and explain solutions to customers of all technical levels.
• Energy and enthusiasm for a fast-paced environment, paired with a results-oriented, strong work ethic.
• Resourcefulness in gathering the diagnostic information needed to solve technical challenges.
• A genuine team spirit and a warm, customer-focused attitude.
• Ideally, experience working with customers of different sizes (corporate, medium-sized business, and lighting professionals).
• Experience with lighting controls is a plus.
• A genuine interest in gadgets and consumer electronics.
• Any knowledge of electrical installations or electronics is beneficial.
Language skills
• Full written and verbal proficiency in English is a must.
• If we end up hiring two colleagues, we would like at least one of them to also speak German.
• Any additional languages are a genuine advantage – the more, the merrier, as we serve customers in many countries.
Location & working hours
• Location: Casambi Headquarters, Espoo, Finland.
• Working hours: Part-time with flexible working hours.
• Openings: We are aiming to fill one to two part-time positions.
Application process
We are excited to hear from you and encourage you to apply as soon as possible. We will start interviewing candidates immediately once we receive a strong pool of suitable applicants. As a result, the position may be filled and the advertisement closed earlier than planned, so we recommend submitting your application without delay.
Join the Casambi team
As an internationally growing high-tech company, Casambi offers interesting and varied challenges. The work tasks are extensive within a small company, so you will see your own handprint in the completed and updated applications and software.
Casambi is changing the way people illuminate their surroundings. Our innovative wireless technology puts the entire lighting ecosystem in the hands of the user. This unique, dynamic and reliable modular solution has already been enjoyed in thousands of buildings across hundreds of major networks worldwide. In addition, we have built a significant sales and support network throughout Europe, North America, and Asia, which will continue to grow as companies worldwide discover the benefits of wireless lighting management.
- Locations
- Finland, Espoo
- Remote status
- Hybrid
Current job openings
Finland, Espoo
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Our culture
We recognize the true value of having a diverse team – from all walks of life and from all parts of the world. At Casambi, you will be working with experienced colleagues and managers where personal and professional growth and development are nurtured. The very nature of technology is fast-paced and continually changing, much like Casambi – there is never a boring day with us!
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Way of Working
Even with our high growth ambitions, we haven’t forgotten our startup roots and the agile way of working. We roll with, and embrace, the change! This means empowering and trusting our Casambians to work autonomously and not be afraid to pitch in with new ideas and ever better ways of doing things. We are a truly international team, so team members are often not even in the same location, which means that flexible attitude to remote working isn’t even in our conversation.
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Strengths
We offer an award-winning disruptive solution to the lighting industry, so having a fast-growth mindset is paramount to our ambitious company goals. With an abundance of high tech knowledge and experience in our company, and with an inclusive, trusting and open attitude to trying out fresh new ideas, we are more than ready to retain our position as a global leader.
Why Join Us?
We are hugely ambitious with our goals, so we want people that will help drive our growth. In return, we offer an inspiring workplace uniquely suited to providing all you need to be successful as an employee, colleague, and industry professional. Join us on our journey – we are just getting started!
About Casambi
The Casambi solution is based on Bluetooth Low Energy, the state-of-the-art wireless technology and the only low power wireless technology in all modern smartphones, tablets and even smart watches, making it the only mainstream and future proof low power radio technology in the world. Bluetooth Low Energy was developed at Nokia Research Center where both founders Timo Pakkala and Elena Lehtimäki worked. That’s why Casambi has had the unique advantage in realizing the potential of Bluetooth Low Energy early on. Casambi started the development of the solution before there were any Bluetooth Low Energy devices on the market.